Privacy Policy

Last updated: February 2026

1. Introduction

Cornwall Rooms ("we," "our," or "us") operates the website www.cornwallrooms.com and associated services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including our WhatsApp messaging service.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and other contact details you provide when making enquiries.
  • WhatsApp Data: Phone numbers and message content when you communicate with us via WhatsApp.
  • Usage Data: Information about how you use our website, including pages visited and time spent.
  • Device Information: Browser type, IP address, and device identifiers.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries about room rentals
  • Send you information about available rooms that match your requirements
  • Process and manage your accommodation requests
  • Send marketing communications about available properties (with your consent)
  • Improve our website and services
  • Comply with legal obligations

4. WhatsApp Messaging

We use WhatsApp Business API to communicate with you about available rooms and respond to your enquiries. By providing your phone number and opting in to receive messages, you consent to receiving WhatsApp messages from us.

You can opt out of marketing messages at any time by replying "STOP" to any message or contacting us directly.

5. Data Sharing

We do not sell your personal information. We may share your information with:

  • Landlords and property managers when you express interest in a specific property
  • Service providers who assist us in operating our website and services (e.g., hosting, analytics)
  • Legal authorities when required by law

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights (GDPR)

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Enquiry data is typically retained for up to 2 years.

9. Cookies

Our website uses cookies and similar technologies to enhance your experience and analyse website usage. You can control cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: info@cornwallrooms.com
  • Website: www.cornwallrooms.com
  • WhatsApp: +44 7300 627446
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